Privacy Policy

Effective Date: 13/11/2025

At Omnicare, we are committed to protecting the privacy of our clients, website users, and service recipients. This Privacy Policy explains how we collect, use, store, and protect your personal information.

1. Information We Collect

We may collect the following personal data:

Contact information: name, address, phone number, and email.

Health and care details: medical history, care needs, medication requirements, and mobility information.

Payment information: billing details for services rendered.

Website usage data: IP addresses, browser type, and interactions with our website.

2. How We Use Your Information

Your personal information may be used to:

Deliver domiciliary care services safely and effectively.

Communicate with clients regarding appointments, updates, and care plans.

Manage billing, payments, and service records.

Improve our services and website experience.

Comply with legal obligations and regulatory requirements, including CQC standards.

3. Sharing Your Information

We will not sell or rent your information. We may share your data with:

Our professional carers and staff delivering services.

Third-party service providers (e.g., payment processors), only as needed to provide services.

Legal or regulatory authorities as required by law.

4. Data Security

We take reasonable steps to protect personal data from loss, misuse, or unauthorised access.

All electronic data is stored securely, and access is restricted to authorised staff only.

5. Your Rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you.

Request correction of inaccurate or incomplete data.

Request deletion of your data where applicable.

Object to or restrict certain types of processing.

Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data rights have been violated.

6. Data Retention

We retain personal information only for as long as necessary to provide care, comply with legal obligations, or for legitimate business purposes.

Once data is no longer needed, it will be securely deleted or anonymised.

7. Cookies and Website Tracking

Our website may use cookies to improve functionality and user experience.

Cookies do not collect personal health information.

You can manage cookie settings through your browser preferences.

8. Changes to This Policy

Omnicare may update this Privacy Policy from time to time.

Updates will be posted on this page with a revised effective date.

9. Contact Us

For questions about this Privacy Policy or how we handle your data, please contact us:

Phone: 07453 524450